Hills Moving Terms and Conditions 

1. I acknowledge that I have received and agree to the terms and conditions of Hills Moving Contract and I understand about my insurance options. Extra insurance is available. 
2. Contract is to be reviewed and signed when the movers arrive. 
3. All downtime is billable, including movers lunch if movers have worked past 3 hours.  
4. 3 hour Minimum Charge and we round to the nearest 30 min there after. 
5. We charge from the time of arrival until completion of job. 
6. Charge of Travel Time is subject to the distance of your new place to our head office. 
7. Payment for services rendered must be received in full after the move. If customer holds back payment or does not pay after the move is complete, Hills Moving will add a $400.00 fee. 
8. Any claim of damages must be submitted in writing, via email ([email protected]) within 2 days from move date. 
9. Any claims after 2 days will not be accepted and Hills Moving will not be liable. 
10. Claims must be supported with pictures and description of damages. We will thoroughly investigate and determine a resolution within 7 business days. 
11. It is the customer’s responsibility to read the Bill of Lading, Damage Policies and Limits of Liability before signing and accepting the contract. 
12. Insurance is included with every move but there are exceptions to what will be covered. Insurance covers damages to FURNITURE in the case of a motor vehicle collision during transport. 
13. We do not cover any Electric Goods. Electric Goods include but are not limited to Televisions, Stereos, Computers, ETC. 
14. We will not cover any structural damage to the home.  For example, but not limited to; floors, walls, windows, or driveways, damages will not be covered and can not be claimed. 
15. Hills Moving does not insure ANY Ikea furniture or any particle board items. 
16. Hills Moving will ONLY disassemble and reassemble BASIC furniture, such as beds, dining tables or bookshelves. Any furniture that requires a special tool MUST be supplied by the customer. We will NOT take apart any furniture that is highly complex or involves intricate woodwork.       
17. Overnight Storage if applicable is $350.00 per night per truck. (If you do not get keys for your new home) 
18. We do not take any Liquor and only small amounts of gas (Lawn mover with gas in it is fine). They must go with the client. 
19. We do not take apart anything electrical. i.e light fixtures 
20. We do not take apart or put together infant cribs 
21. Please note that for all packages or individual services: If a piano or cardio exercise equipment (ie. Treadmill, exercise bike, etc.) is required to be assembled/disassembled or moved, an additional flat fee of $400 for labour costs is required.
22. We do not cover any boxes that are packed by customer, unless there is clear proof of physical damage to the box itself done by our movers. Dishware, porcelain, glasses, pictures, lamp shades, specialty items are not covered if not packed by our professional movers with adequate packing materials. 
23. We are not responsible for any jewellery, money, securities etc. 
24. It is the customer’s responsibility, before signing the agreement at the end, (i) to inspect their belongings for reassurance that they were delivered in good condition, (ii) to inspect the inside of the truck for reassurance that nothing was left behind. 
25. Items we will not take on our trucks: Bricks, concrete, hazardous material/waste, propane tanks, flammables, wood, soil/dirt, plants. 
26. Movers will not be responsible for damage caused by non-routine moving including but not limited to, standing pieces on end, sharp turns, over-crowded work areas, difficult stairways, snags and sharp edges in work areas and doorways, handing over balconies, railings, etc., tight squeezes, and damage caused by weather. You will be asked to sign a waiver if we agree to attempt any non-routine moving request. We will Reserve the right not to carry any combustible items. 
27. We encourage customers to be with us throughout the entire move. 
28. All moves can be canceled 30 days prior to your move with no cancelation fee. Any moves that are canceled less then 30 days to your move is subject to a cancellation fee.  A 4 hour minimum charged at the rate of your selected moving package + HST is required for a cancellation within 30 days of your booking.
29. Free box kit consists of 25 recycled boxes, wrapping paper and 1 roll of packing tape. 
30. If the customer chooses to cancel their move and received a free box kit prior to the cancelation a $95 + HST fee will be charged to the customer. Payment for the box kit must be paid 24hrs from the time of cancellation. 
31. Hills will deliver the free box kit at no additional charge to any address within the Durham Region.  Deliveries to addresses outside of the Durham Region carry a $75.00 delivery fee.
32. The Ontario Government has listed moving services as an essential service, and therefore Hills Moving is still operating during the pandemic. We are following every procedure and guideline to ensure that we are putting the safety of our customers and staff first. 
33. Our employees have been advised to notify management immediately if they are experiencing any signs of sickness even if those symptoms do not meet the minimum requirements set by the Ontario Ministry of Health to qualify for Covid-19 testing. If any employee has a cough, fever, or difficulty breathing, they will not be permitted to work without a doctor’s note stating they are fit to work. None of our employees have been out of the country in the last 30 days. 
34. Hills Moving is taking every precaution and safety measure, including regularly sanitizing trucks and equipment, and taking temperature checks on every employee. Each employee is equipped with hand sanitizer, gloves, and face masks to prevent the spread. We have also advised our staff to practice social distancing, maintaining a 6-foot distance with our customers while on a move. 
35. We ask that our customers be mindful that during hot/humid weather, wearing a mask while carrying heavy furniture up/down stairways or ramps can make it extremely difficult to breathe and therefore can become a significant hazard.  
36. Hills Moving requests that no more than 2 customers be present in the home while we move you. Having more people around would just be a risk that is unnecessary. Please be respectful of our crew by maintaining a 6-foot distance while our workers are on your move. We also recommend that our customers wipe down all surfaces with disinfectant wipes. (i.e. banisters, doorknobs, and appliances.) 
37. We ask that our customers advise our office if you have been out of the country in the past 14 days. Also, if you or any family member in the household is exhibiting any signs of cough, fever or difficulty breathing please let our office know. If any employees feel that you or a person in your home is showing signs of being ill, they/we may decide not to proceed with the move. 
38. If customer(s) is not fully packed on the day of their move, the estimated time and cost will be altered and may result in not completing your move. 
39. Hills Moving has a zero tolerance policy on any type of harassment or physical violence

Cleaning Services 

• Cleaning services cover Ontario areas from Kingston to Barrie and Niagara Falls. Check the map for our service zone.
• Jobs outside Durham region may add a fuel fee. We list it on your bill and tell you when booking.
• Morgan Maids handles all duties as Hills Moving’s cleaning partner.
• Hills Moving can end any cleaning deals with customers or Morgan Maids now or later.
• Morgan Maids acts as Hills Moving’s rep and stays professional on every job we send.
• Hills Moving can take customer payments for cleaning work.
• Morgan Maids provides all gear and cleaners. Hills Moving does not.
• Hills Moving skips blame/not liable for any banned, unapproved, or risky cleaners from other providers.
• Hills Moving offers no insurance. The cleaner we link you with must carry their own coverage.
• Hills Moving is not liable and won’t pay for any damage caused during a cleaning appointment and or by the third party vendor that was on the job.
• Hills Moving cleaning partners need valid insurance and business licenses.
• Morgan’s Maids and Hills Moving are doing some cross-promotion for moving and cleaning services together.
• Morgan’s Maids handles their cleaning work, and Hills Moving takes care of the moving part of these deals.
• These promotions will pop up occasionally all year, just to help our customers save money on cleaning services.
• Right now, you can get 25% off residential cleaning when you book a move, but that deal ends June 31, 2026.
• You can use move-in/move-out services instead of regular residential cleaning.
• This isn’t for commercial or office cleaning services.
• The promotion kicked off on June 5, 2026.
• Cleaning services can be scheduled past the promotion end date.

Hills Moving is committed to:

1.  Creating and sustaining a vibrant, healthy, safe and caring work environment, free from violence, discrimination. and harassment towards Hills Moving, their customers and all its employees.
2. Ensuring that employees at Hills Moving have a work environment that is free from violence or harassment of any kind, whether it arises from another employee or any other person visiting the workplace, away from the workplace while working or interacting with a customer, co-worker, volunteer, contractor, or member of the public
3. Ensuring violence prevention practices are established to create and maintain a respectful and safe work environment, free from violence
4. Complying with the Health & Safety Act of Ontario.

DEFINITIONS:

Workplace means:

“Workplace” means a place where an employee is, or may be, conducting work on behalf of Hills Moving, including work-based social gatherings.

Workplace harassment means:

1. Engaging in a course of discriminatory comments or conduct against a Hills Worker in a workplace that is known, or ought reasonably to be known, to be unwelcome.

   2. This includes unwelcome words or actions that are known or should be known to be offensive, embarrassing, demeaning to a worker or group of workers. It includes behaviour that intimidates, isolates or against the targeted individual.

Workplace violence means:

1. An attempt of physical force by a person against a worker in a workplace that causes or could cause physical injury to the worker,
2. Threat to exercise physical force against the worker, in a workplace, that could cause physical injury to the worker.

Consequences of Non-Compliance

• Employees failing to adhere to the items contained in this policy will be subject to appropriate disciplinary action. Appropriate action will depend on the circumstances of the incident and may range from, but not be limited to, warnings and suspensions, up to and including dismissal. Incidents may also be referred to the authorities for investigation.
• Customers, contractors, suppliers, volunteers, and members of the public are expected to adhere to this policy. If violence and/or harassment occurs, Hills Moving will take appropriate action to ensure a safe workplace. This includes immediately discontinuing business with individuals or organization
• If any type of the harassment (as listed in this policy) occurs from a customer towards a Hills Moving Employee.
• We will consider the move completed at that moment (we reserve the right to execute this decision at moment of the customers move).
• The Customers belongings will be unloaded from our vehicles and set aside in a safe area with no refund issued.
• Customer will be notified by a Hills supervisor at the time and the customer will be responsible for picking up their belongings and completing the remainder of their move.
• Hills Moving accepts no responsibility for the customers belongings once removed from our trucks.

LA Fitness Pass

• Please don’t forget as our way of saying thank you for your business, shortly after your move you will be receiving a 3 month LA Fitness Pass for FREE by email!
• If you don’t wish to receive the pass you are not obligated to do so and can be indicated on the book a move form.
• Pass is valid and will expire 3 months after date of issue.
• If the pass isn’t used it will expire after 3 months. 
• Hills Moving Accepts No Liability if any light or life Threatening Injury occurs while using the Fitness Pass From LA Fitness.
• This pass has no monitory value and cannot be exchanged for money.
• Pass can be used at any LA Fitness Facility in Canada.
• Pass will be emailed by LA Fitness up to 48 Hours of booking.
• This offer can stop immediately at any time with little or no notice. 
• You have checked with a physician that you are physically fit enough to begin a fitness program regulated by yourself.
• Before using this offer I will ensure that I understand, will adhere, and follow all term and conditions and health and safety rules at any LA Fitness facilities as outlined here.
• Hills Moving and LA Fitness has the right to refuse this offer to any individual at reasonable discretion.
• Pass features are at the discretion of LA Fitness. Please check what features are included in addition of basic gym privileges.