The Move At Glance
• We were approached by the customer who was seeking professional moving assistance with their out of province move, beginning in Innisfil Ontario to the final destination Manitoba.
• Working with a set budget, the customer had vigilantly done their due diligence prior to contacting Hills by thoroughly researching and contacting multiple moving companies to assist them with their upcoming long distance relocation.
• Each of those moving companies provided the customer with quotations for professional moving services for their move.
• During our initial discovery call with the customer, we reviewed those quotations along with having a thorough conversation based on their moving needs and overall expectations of a moving. partner.
• When closely reviewing the quotations they received, we identified all of them contained unnecessary services, hidden fees and surcharges totalling thousands of dollars.
The Challenges
When thoroughly reviewing the details of the move requirements with the customer, two key areas of focus would be needed to ensure we were kept within their budget:
Avoiding Unnecessary Transportation Costs
Properly Forecasting and Scheduling Labour
The Hills Solution
Utilize Our Most Experienced Movers
We determined that two senior moving professionals would be able to manage the workload required for this move. By having a thorough conversation in our initial discovery, we were able to identify and properly forecast labour hours to align with the budget and still be able provide the level of service to meet allexpectations which allowed for a smooth and stress-free move.
Hills Professional Packing Services For A One Truck Move
After reviewing the customers belongings we determined our professional packing services would greatly benefit the customer in several ways, the bottom line and the safety of their precious items in transit. We were able to pack all of the customers belongings onto one 26-foot truck, opposed to the two truck quotations provided by other moving companies. We were able to reduce thousands of dollars in added fuel and labor costs by eliminating the need for another driver, mover and moving truck.
The Outcome
This was a successful move with extremely satisfied customers. By working closely together leading up to their move to create a moving plan they felt comfortable with, gave them peace of mind their belongings were delivered on time and with the care that was expected, on time and 40% less expensive than they were quoted from other moving companies.
“Through open and honest conversation and listening to the customer, allowed us to fully understand their needs and expectations for their move out of province. By working together we created a customized moving plan that everyone was happy with, resulting in a smooth and stress free move. We were also able to save them thousands of dollars compared to what they were quoted before contacting Hills, resulting in our number one goal, extremely satisfied. customers.”
– Spencer Holder, Co-Owner, Hills Moving
